Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
To provide our support services, we use a strictly necessary session cookie. View our Cookie Policy for more details.
Cookie Policy
This support portal uses a single, strictly necessary cookie to function properly. By using our support services, you acknowledge the use of this functional cookie.
| Cookie Name | Type | Duration |
|---|---|---|
| OSTSESSID | Essential / HTTP Session | End of browser session |
Purpose and Necessity
The OSTSESSID cookie is vital for the security and operation of this helpdesk. It performs the following functions:
- Manages your login session and authentication.
- Remembers information entered into ticket forms to prevent data loss.
- Supports security features such as CSRF protection and CAPTCHA.
Your Choice
Because this cookie is strictly necessary for the website to provide the service you have requested (submitting and tracking support tickets), it does not require prior consent under EU ePrivacy regulations (GDPR). You may configure your browser to block this cookie; however, the helpdesk will not function correctly if you do so.